This article outlines functionality and responsibility for the YMCA of the Triangle and their associated technical partners.
YMCA of the Triangle work with a number of key technical partners to include the following:
| PARTNER | SERVICE DELIVERED |
| Personify | Membership Management, Billing, Access Control |
| EGYM | Branded Member App, Customer Support |
| Fisikal | Bookings, Instructor App, Studio App |
| Image X | YMCA Website |
| Image X | YMCA In-Club Screens |
| NetGym | Class Subbing |
The following table outlines a number of scenarios and who YMCA should contact to resolve any operational and customer facing issues.
Table of contents
System Availability
There are a number of systems and applications that are managed by different service providers as outlined below. If any of these are offline, users should contact the relevant service provider.
| YMCA | PERSONIFY | EGYM | FISIKAL | NOTE | |
| Member App | X | ||||
| Instructor App | X | ||||
| Booking System | X | ||||
| Timetable API | X | ||||
| Studio App | X | Source - Fisikal | |||
| In Club Screens | X | Source - Fisikal | |||
| YMCA Website | X | Source - Fisikal | |||
| Membership Management | X | ||||
| Club Access Control | X |
System Functionality
Details of who to contact when specific functionality is not working are outlined as follows:
| YMCA | PERSONIFY | EGYM | FISIKAL | NOTE | |
| Member management | X | ||||
| Member app login | X | ||||
| Member class booking | X | ||||
| Member reception check in | X | X | |||
| Class attendance updates | X | Source - Personify | |||
| Timetable administration | X | ||||
| Instructor administration | X | ||||
| Instructor app login | X |
Notifications
The following table outlines who is responsible for notifications.
| YMCA | PERSONIFY | EGYM | FISIKAL | NOTE | |
| Member welcome emails | X | ||||
| Booking reminders - email | X | ||||
| Marketing communications | X | ||||
| Trainer welcome emails | X | ||||
| Trainer booking notifications | X | ||||
| Manager welcome emails | X |
Training
The following table outlines who is responsible for training on how to operate the booking solution.
| YMCA | PERSONIFY | EGYM | FISIKAL | NOTE | |
| Head office training | X | ||||
| Creating tutorial video channel | X | ||||
| Club administrators | X | ||||
| Regional Managers | X | ||||
| Instructors | X |
Support
The following table outlines who is responsible for user support. Fisikal offers 2nd line customer support, if EGYM can find a technical issue that they cannot solve - Fisikal will assist them with the resolution.
| YMCA | PERSONIFY | EGYM | FISIKAL | NOTE | |
| Member app - non booking issue | X | ||||
| Member app - booking issue | X | X | |||
| Membership status | X | X | |||
| Instructor profile issues | X | ||||
| Instructor app issues | X | ||||
| Studio app user admin | X | ||||
| Studio app bugs | X | ||||
| Stolen / broken studio tablets | X | ||||
| Fisikal platform issues | X | ||||
| YMCA operational processes | X | ||||
| YMCA review meetings | X | X | X |
Support Contacts
Please see the following contacts for each of the service providers.
| Provider | |
| EGYM | digitalsupport@egym.de |
| Fisikal | support@fisikal.com |
| (Website) | liz.stephenson@ymcatriangle.org |
| (In-Club Screens) | liz.stephenson@ymcatriangle.org |
| YMCA IT | Help desk ticket |
| NetGym |
chat support within the app
|