What are Strikes?

How can I deal with strikes?

Strikes are given to clients who consistently cancel, late-cancel or not attend bookings. During a strike period a client cannot make any more bookings.

Strike settings such as how many and length of strike period is determined by the club.

Normally there is a three strike maximum before a strike period of 2 weeks is enforced where the client cannot book onto a class or session for 2 weeks.

Why would you receive a strike?

Clients will receive a strike due to:

late-cancel
not attending bookings when they are marked to attend.

You will always be contacted by your gym once you have received a strike by email to be given more information as to why you have the strike and how many you have.

What happens when a final strike is applied?

At the point of a final strike then a client will no longer be able to make any future bookings for a short period. You will receive messages in the app and in the web portal explaining why you cannot book, the message will also contain the date as to when the restriction will end.

When a booking has been made before a client has received a final strike they will still keep the booking and can attend.

Can a strike be removed?

A strike if shown to be an error can be removed by a member of staff but this is an internal issue and you'll need to contact a manager of the gym to discuss.