Rending Staff Welcome Emails

This article show club managers how they can resend staff welcome emails for individual team members.

In case a staff member encounters difficulty logging into the system or has forgotten their login details, Users have the option to resend the notification to the staff member. This process can be initiated by following these steps:

Go to Team and click on the staff member’s name you wish to go to
Select the pencil icon on the profile details section
Select the button that says RESEND WELCOME EMAIL
By selecting UPDATE this will save any changes made

If the staff member does not receive the notification within 5 minutes, please double-check the email address listed on their profile. Other common reasons for failed notification deliveries include:

Work firewall
Message goes into TRASH or SPAM immediately
Sender not on SAFE LIST
User has an @AOL Email address (sensitive firewall)
User has a @HOTMAIL Email address (sensitive firewall)
Email address does not exist
User has incorrect password on their email and no emails are being delivered into this account
Email address has spelling mistake(s)