EOS Fitness - Fisikal - EGYM Responsibility Matrix

This article outlines functionality and responsibility for EOS Fitness and their associated technical partners.

EOS fitness work with a number of key technical partners to include the following:

The following table outlines a number of scenarios and who EOS Fitness should contact to resolve any operational and customer facing issues.

Table of contents

System Availability

System Functionality

New Club Administration

Member Notifications

Training

Support

Support Contacts

Regional Team Leads

System Availability

There are a number of systems and applications that are managed by different service providers as outlined below. If any of these are offline, users should contact the relevant service provider.

System Functionality

Details of who to contact when specific functionality is not working are outlined as follows:

	EOS	ABC	EGYM	FISIKAL	NOTE
Member management	X
Member app login			X
Member class booking				X
Member reception check in	X	X
Class attendance updates				X	Source - ABC
Timetable administration	X
Instructor administration	X
Instructor app login				X
Closing out classes	X

 

New Club Administration

There is a process when new clubs come online that is important to follow. We need to make sure the process works as follows:

1. EOS inform EGYM that a new club is to include the following information:
   1. Name and address of new club
   2. Geo location lat / long values
   3. Date that the club will go live
   4. Date that the timetable will start
2. EGYM inform Fisikal of the new club and add all details to the EGYM - FKL shared document
3. Fisikal sets up the new club in our infrastructure
4. Fisikal updates the EOS Locations shared document which EOS, Qodeca and Club Com have access to updated new location data.
5. Fisikal sends email confirmation to EOS admin team, when it is ready for them to start using it.
6. EOS to inform Club Com and Qodeca that the data has been added to the EOS Locations shared doc.
7. EOS G-Fit team to keep EGYM informed if club launch dates have changed.
8. EOS G-Fit team to email Fisikal 1-week before launch to remind them of the launch.
9. Launch day - Fisikal make new location visible in bookings MWA.
10. Launch day - EGYM launch new location.

The following table outlines who is responsible for different parts of this flow:

	EOS	ABC	EGYM	FISIKAL	NOTE
Adding new locations on the app			X
Adding new locations on Fisikal				X
Supplying lat / long values	X
Adding Instructors for new location	X
Adding timetable for new location	X
Syncing member data				X	Source - ABC
Enable members to book				X

 

Notifications

The following table outlines who is responsible for notifications.

	EOS	ABC	EGYM	FISIKAL	NOTE
Member welcome emails	X
Booking reminders - email				X
Marketing communications	X
Trainer welcome emails				X
Trainer booking notifications				X
Manager welcome emails				X

 

Training

The following table outlines who is responsible for training on how to operate the G-Fit booking solution.

	EOS	ABC	EGYM	FISIKAL	NOTE
Head office training				X
Creating tutorial video channel				X
Club administrators	X
Regional Managers	X
Instructors	X

Support

The following table outlines who is responsible for user support. Fisikal offers 2nd line customer support, if EGYM can find a technical issue that they cannot solve - Fisikal will assist them with the resolution.

	EOS	ABC	EGYM	FISIKAL	NOTE
Member app - non booking issue			X
Member app - booking issue			X	X
Membership status	X	X
Instructor profile issues	X
Instructor app issues				X
Classes un-counted	X
Studio app user admin	X
Studio app bugs				X
Stolen / broken studio tablets	X
Fisikal platform issues				X
Payroll errors	X				Source: Fisikal
EOS operational processes	X
EOS review meetings	X		X	X

 

Support Contacts

Please see the following contacts for each of the service providers.

 

Regional Team Leads

Please see details of the team leads for each region: